Privacy Policy - H&H Home Inspection

1. Who We Are

H&H Home Inspection provides home inspection, roof inspection, storm damage evaluation, water mitigation, fire mitigation, smoke mitigation, thermal imaging, radon testing coordination, sewer scope coordination, and related property services.

This Privacy Policy applies to information collected through our website, online forms, emails, phone calls, text messages, booking requests, and customer communications.

2. Information We May Collect

When you contact H&H Home Inspection or request service, we may collect information needed to respond to your request, schedule services, provide estimates, complete inspections, and communicate with you.

Information you may provide includes:

Name
Phone number
Email address
Property address or service location
Inspection or mitigation request details
Photos, comments, or documents you choose to send us
Payment or billing-related information, when applicable
Any other information you voluntarily submit through our website, email, text, or phone communication

Website information may include:

Device type
Browser type
Pages visited
General location data based on website analytics
Cookies or similar tracking technologies used for website performance and advertising

3. How We Use Your Information

H&H Home Inspection uses customer information for legitimate business purposes related to providing and improving our services.

To respond to questions, calls, emails, and online form submissions
To schedule home inspections, roof inspections, mitigation services, and related appointments
To provide estimates, reports, service recommendations, and follow-up communication
To communicate about appointment times, service updates, emergency response, and customer support
To process payments, invoices, receipts, and business records
To improve our website, marketing, customer service, and business operations
To comply with legal, insurance, tax, safety, or regulatory obligations
To protect the rights, safety, and property of H&H Home Inspection, our customers, and others

4. Calls, Texts, and Email Communication

By contacting H&H Home Inspection or submitting a form, you agree that we may contact you using the phone number or email address you provide. This may include calls, texts, emails, appointment reminders, service updates, and follow-up messages related to your request.

You may ask us to stop non-essential marketing communication at any time by contacting us directly.

5. Cookies, Analytics, and Website Tracking

Our website may use cookies, analytics tools, advertising tools, or similar technologies to understand how visitors use our website, improve performance, measure marketing results, and provide a better customer experience.

You can adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.

6. Sharing of Information

H&H Home Inspection does not sell customer personal information. We may share information only when necessary to operate our business, provide requested services, or comply with the law.

We may share information with:

Service partners or subcontractors helping with restoration, mitigation, inspections, testing, scheduling, or reporting
Payment processors or invoicing platforms
Website hosting, analytics, email, advertising, or customer management providers
Insurance-related parties when requested or authorized by the customer
Legal, tax, safety, or regulatory authorities when required

Any third-party provider we use is expected to handle information responsibly and only for the purpose of providing services related to our business operations.

7. Photos, Reports, and Property Information

During inspections, mitigation work, or property evaluations, H&H Home Inspection may collect photos, videos, notes, reports, measurements, and property condition details.

This information may be used to complete inspection reports, document property conditions, support customer service, assist with estimates, or coordinate with approved service partners. We do not publicly post private customer property information without permission.

8. Data Security

We take reasonable steps to protect the information we collect from unauthorized access, misuse, loss, or disclosure. However, no website, email system, or electronic storage method is completely secure. Customers should avoid submitting highly sensitive information through unsecured forms or email.

9. Data Retention

We may keep customer information, inspection records, reports, photos, invoices, and communication records for as long as reasonably necessary for business operations, customer service, legal compliance, insurance purposes, tax records, or dispute resolution.

10. Your Privacy Choices

You may contact H&H Home Inspection to request access to, correction of, or deletion of certain personal information we maintain, subject to legal, business, insurance, or recordkeeping requirements.

You may also request that we stop sending non-essential marketing communication. Transactional messages related to appointments, estimates, reports, invoices, or active service requests may still be sent when necessary.

11. Children’s Privacy

H&H Home Inspection does not knowingly collect personal information from children under the age of 13. Our services are intended for homeowners, buyers, sellers, real estate professionals, property managers, and adult customers.

12. Third-Party Websites

Our website may contain links to third-party websites, platforms, payment processors, scheduling tools, or partner services. H&H Home Inspection is not responsible for the privacy practices, security, or content of third-party websites.

13. Changes to This Privacy Policy

H&H Home Inspection may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our website or services after changes are posted means you accept the updated policy.